Commitment to Customers

Premier aim to ensure that:

•           We treat your complaint seriously
•           We deal with your complaint promptly
•           We monitor complaints and use them to review and improve our service where possible

How to make a complaint

If you wish to make a complaint regarding our service, you can contact our Customer Service Department on the details given below:

Customer Care Team 
Premier Kitchens & Bedrooms
2 Phorpres Close
Cygnet Park
Hampton
Peterborough
PE7 8FZ
Email: customercare@premier-kitchens.co.uk

Your complaint will be fully investigated and a response will be given within 10 days.

If you are unhappy with the response that you have received then this can be escalated to:

Kellie Dyos
Customer Service Manager
Premier Kitchens & Bedrooms
2 Phorpres Close
Cygnet Park
Hampton
Peterborough
PE7 8FZ

Email: kellie@premier-kitchens.co.uk

Your complaint will be fully investigated and a response will be given within 10 days.

If you are unhappy with the response that you have received then this can be escalated to:

Iain Forsythe
Managing Director
Premier Kitchens & Bedrooms
2 Phorpres Close
Cygnet Park
Hampton
Peterborough
PE7 8FZ

Email: iain.forsythe@premier-kitchens.co.uk

If you've registered with the Consumer Protection Association are still unhappy with the outcome, then you can contact them on the details below:

Consumer Protection Association
CPA House
11 North Bridge Street
Shefford
Bedfordshire
SG17 5DQ

Alternatively you can contact the Financial Ombudsman on the details below:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Premier are also members of The Furniture Ombudsman – this is an independent, not-for-profit organisation specialising in Alternative Dispute Resolution (ADR) services for consumers and retailers. They can investigate the case, working with you, the customer and us to resolve the problem. If after 8 weeks your query is not resolved with Premier, then you can contact The Furniture Ombudsman as below:

The Furniture Ombudsman
Premier House
First Floor
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD

Email: info@thefurnitureombudsman.org

 

 

 

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